Privacy Policy

This policy applies to information collected through this website, including information submitted through the contact form and information generated through ordinary website operation.

Through the contact form, we may collect:

• Your name
• Your email address
• A transaction reference, where provided
• The content of your message

Through ordinary website operation, limited technical information such as request metadata may be processed for security, availability and abuse-prevention purposes.

We ask that you do not submit identity documents, credentials, payment card details, wallet keys or other sensitive personal information through this website.

• To review and respond to your enquiry
• To operate, secure and maintain the website
• To detect and prevent abuse of website forms
• To comply with applicable legal or regulatory obligations

Where data protection law requires a legal basis, we rely on our legitimate interest in responding to your enquiry and operating a secure website, and on compliance with legal obligations where applicable.

We may use service providers to host and operate this website and to support our internal communications. Such providers may process information on our behalf and under appropriate obligations.

We may also disclose information where required by applicable law or legal process. We do not sell personal information.

Information may be processed in countries other than the one from which it was submitted. Where such transfers occur, appropriate safeguards are intended to be applied in accordance with applicable data protection requirements.

Enquiry information is intended to be retained only for as long as necessary for the purpose for which it was provided, including any related follow-up, and thereafter in accordance with applicable legal or record-keeping requirements.

We apply technical and organisational measures intended to protect information submitted through this website, including transport encryption, access control, input validation and abuse-prevention controls. No method of transmission or storage can be guaranteed to be fully secure.

Depending on your location, you may have rights in relation to your personal information, which may include access, rectification, erasure, restriction, objection, portability and the right to withdraw consent where consent is the basis of processing.

You may also have the right to lodge a complaint with a competent supervisory authority.

Information about the use of cookies and similar technologies on this website is set out in the Cookie Policy.

This website is not directed to children. We do not knowingly collect personal information from children.

This policy relates to information submitted through this website, such as support enquiries. It is separate from information processed as part of completing a transaction.

When you complete a transaction, certain identity, verification and payment information may be collected or processed by third-party service providers involved in delivering the relevant service components.

Additional privacy notices may be presented by the relevant service provider where that provider acts independently in relation to personal information.

This policy may be updated from time to time. The version published on this page is the version that applies.

For privacy enquiries relating to this website, please use the contact form on the contact page. Legal entity and contact details are published on the Legal & Regulatory Information page.