Question 1

What is Rampay?

Accepted Answer

Rampay lets you buy crypto with fiat money and receive it in your own wallet. You choose an amount, verify your identity, pay, and receive your crypto. No account is required.

Question 2

How does the buying journey work?

Accepted Answer

Your journey follows six steps: choose an amount, add your wallet address, confirm your email, complete identity verification, pay, and receive your digital asset.

Question 3

What payment methods can be supported?

Accepted Answer

Payment options differ by country and currency. Available methods are shown to you at the payment step of your transaction.

Question 4

How does identity verification work?

Accepted Answer

What we ask for to verify your identity depends on where you live and your transaction. Sometimes we need extra information.

Question 5

How are transactions reviewed?

Accepted Answer

We check transactions with identity checks, screening and risk controls. Some transactions need extra review before they can go ahead.

Question 6

How are digital assets delivered?

Accepted Answer

Once your payment, verification and other checks are complete, your crypto is sent to your wallet.

Question 7

Does Rampay hold my digital assets?

Accepted Answer

Your crypto is delivered to your own wallet. Rampay does not offer a wallet or hold a balance for you.

Question 8

Who provides the regulated components of the transaction?

Accepted Answer

Some payment, verification and crypto transfer steps may be handled by other service providers.

Question 9

What AML and sanctions controls apply?

Accepted Answer

We take a risk-based approach: customer checks, screening against sanctions and watchlists, transaction monitoring, and escalation when something needs a closer look.

Question 10

Can a transaction be declined?

Accepted Answer

Yes. We may ask for more information or review a transaction, and we may decline, restrict or pause it if needed.

Question 11

Who operates Rampay?

Accepted Answer

Rampay is a brand operated by Dealflow Capital Ltd. (British Columbia Incorporation No. BC1532649), 2-1130 Hachey Ave, Coquitlam, British Columbia, V3K 2H4, Canada. Dealflow Capital Ltd. is registered with FINTRAC as a Money Services Business (Registration No. C100000907) for foreign exchange, money transferring, virtual currency and payment service provider activities. FINTRAC registration is not a licence and is not an endorsement by FINTRAC or the Government of Canada.

Question 12

Which payment methods, assets and countries are supported?

Accepted Answer

We confirm what's available to you, like payment methods and assets, during your transaction rather than stating it on this website.

Question 13

How is my data handled?

Accepted Answer

Information you submit through this website is used to handle your enquiry or transaction, is intended to be limited to what is necessary, and is described further in the Privacy Policy.

Question 14

How do I get started?

Accepted Answer

You can start a transaction directly from the Buy page, where you will be guided through choosing an amount, your wallet, verification and payment.

Questions

Speak to the team